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Service Description

Provides troubleshooting and diagnosis of laptop and desktop issues associated with hardware and software failures.

 

Services Offered

Over the phone support for hardware and software issues, including remote assistance, by using GoToAssist. Use the following link only when directed by someone on the Help Desk staff: . The GoToAssist link will not work until you contact the Help Desk.

We make house calls! Our technicians will come to your office to offer assistance.

 

Eligibility

All active University employees with university-owned computers may receive computer support.

 

To Request Service

Requests are reported and tracked by entering a Help Desk work order.

 

Availability

Hours: Monday - Friday: 8 a.m. - 5 p.m.

 

For Problems or Issues, Contact

iTech Help Desk

Walk-In and Phone Hours:

Monday - Friday: 8 a.m. - 5 p.m.

Located in Cook Library 103

Phone Number: 601.266.HELP (4357)

Email: helpdeskFREEMississippi

 

For Further Information

Contact the Help Desk at 601.266.HELP (4357) or .

 

Related Charges

There are no related charges associated with university-owned computers for faculty and staff.

 

Service Owner

Nick Williams